There are plenty of dress for success books and blogs out there, so I am not using this time to become the fashion police. What I am saying is that if you are looking to get ahead, you should at least dress the part. You may or may not want to hear this, but it […]
Tag Archives: Customer Service
When is it OK to Say No?
IT is a customer service field and we need to be able to do whatever we can, within the limits of our resources and regulations, to achieve “Getting to Yes” (Wikipedia, 2019) with our customers whenever we can; however, there are going to be times when we are just going to have to say no. It […]